Privacy Policy:

1. Information We Collect:
At RANGO we collect personal information such as names, email addresses, phone
numbers, and shipping addresses when you place an order. We also collect non-personal
information, like browsing behavior and IP addresses.
2. How We Use Your Information:
We use your personal information for order processing, shipping, and communication with
you. We are committed to safeguarding your data.
3. Security:
We take the security of your personal information seriously. We use industry-standard
encryption and safeguards to protect your data.
4. Third-Party Sharing:
We do not sell or share your personal information with third parties for marketing purposes.
We may share information with service providers to fulfill your orders.

Shipping Policy:

We are committed to delivering your flower arrangement in a timely and efficient manner.
Here are the delivery terms for our online shop:

Delivery Options:
Flowers: We offer same-day, next-day, and future delivery options depending on your
location and our current availability.
Same Day Delivery - Flowers Only

- orders until 14:00 - Orders received after this time will be processed for the next
available delivery slot.
- In any case, you can contact the store to look for an option to send flowers for the
same day.
Other Products: 5-7 business Days
Delivery Charges: Delivery charges may vary depending on your location.
Delivery Time: We will do our best to deliver your Goods at the specified time.
However, please note that delivery times may be impacted by weather, traffic or other factors
outside our control.
Failed Deliveries: In the event that we cannot complete the Delivery due to unforeseen
circumstances (e.g., weather, traffic, etc.), we will contact you to reschedule the delivery or
discuss alternative options.

If you have any questions or need assistance, our customer support team is here to help.

Refund Policy:
- There is no guarantee for how long the flowers will last in your home / offices since it
depends on many variables such as weather.
- A bouquet of flowers can last from two days to a week from the day the delivery is received
- We recommend you to look for our "product care" instructions we offer in order to preserve
the flowers for a longer time
- There is no refund for the flowers bouquets
If you’d like to return an item (flowers not included) from your order,
you must contact us within 7 days of receiving the item to organize either an
exchange/refund via phone:
+972 54-761-8996
email: contact.rangoatelier@gmail.com
To be eligible for a return, your item must be in its new state with its original packaging within
7 days from the date of receipt (for orders placed online) or the date of purchase where an
item was purchased in-store

1. Defective Goods:
If you receive a defective or damaged item, please notify us immediately within 24 hours.
We will arrange for a replacement or refund, including any shipping fees, as applicable.
2. Product returning options:
Self-Delivery:
You can personally return the product to our physical store during our business hours.
RANGO Delivery Services:
If you prefer, you can utilize our delivery services to return the item. Please note that the
delivery charge for this service will be determined based on your location.
We will process your refund for eligible items in accordance with the method of payment
used for the original purchase. Please allow 5-7 business days for the refund to reflect in
your account.

Terms and Conditions:

1. Order Acceptance:
By placing an order with us, you agree to our terms and conditions. We reserve the right to
cancel or refuse any order at our discretion.

2. Product Availability:
We do our best to keep our product listings up to date, but product availability may change. If
an item you ordered is not available, we will contact you to arrange a replacement or refund.

3. Copyright and Trademarks:
All content, including images and text on our website, is protected by copyright. Any use of
our content without permission is prohibited.

4. Dispute Resolution:
Any disputes or concerns should be communicated to our customer service team, and we
will work to resolve them promptly and fairly